Shipping & Delivery

Where we deliver

We currently deliver exclusively within Germany. You can also order from us from another country if you provide a delivery address in Germany.

In Austria, you can find our products through our partner lawau.at. For other countries, we are happy to recommend a retailer near you: simply write to us at contact@hestakofi.de.

Shipping costs

Within Germany, we charge a flat rate of €5.00 per order, including statutory VAT. You can see the shipping costs in the shopping cart before placing your order.

When your package will arrive

We hand-pack small batches and ship twice a week: on Tuesdays and Fridays. Orders received by the previous day will be shipped on the next shipping day. We ship with DHL.

The delivery time is 2 to 5 business days. It begins the day after the contract is concluded. Business days are Monday to Friday, excluding public holidays at the place of delivery. If the last day of the delivery period falls on a Saturday, Sunday, or public holiday, it will end on the next business day.

Products that are currently out of stock cannot be ordered in the shop. This means you can only order what we are able to ship immediately.

If a package arrives damaged

If a package arrives visibly damaged, please report it directly to the courier and let us know briefly, preferably with a photo at contact@hestakofi.de. This will allow us to resolve the damage with DHL. Your statutory rights remain unaffected, even if you do not report the damage immediately. We bear the shipping risk until the package is delivered to you.

Self-collection

Unfortunately, collection from our workshop is not possible.